How We Collect Your Data: Methods and Types of Data
Our platform is built to provide a smooth and safe user interaction, and that involves the need to collect some of your personal information to improve our services. The information we collect is as follows:
- Account information – your ID, your email address, the devices you have registered, the account’s status, and your age to fit your experience.
- Device information – information on your device, including the serial number and browser type, that will help us to function and format better on your device.
- Contact information – basic information about you, such as your name, email address, physical address, and phone number, for effective communication and overall experience.
- Payment information – information for the transaction purposes, including billing details and payment information via secure means.
- Fraud prevention information – devices’ trust score and other KYC information that will help us prevent activities on the fraudulent account.
- Usage data – information on how you use our services, what you browse, and use products for adaptation to your preference.
- Government ID data – for certain cases, we may require government-issued documentation, such as ID or passport, by law or for the provision of special services.
This data as it is stated is collected through direct interaction you have with the platform during registration or talk with customer service or while using our services. Our final goal in collecting it is to create a safe, unique and reliable experience personalized to your liking.
Why We Use Your Data: Our Goals in Data Utilization
The data we collect serves multiple purposes, all aimed at enhancing your experience on our platform:
- To Personalize Your Experience: Understanding your preferences allows us to tailor our services and content to better suit your interests.
- For Security and Fraud Prevention: Protecting your account and personal information from unauthorized access and fraudulent activities is a top priority.
- To Improve Our Services: Usage data helps us identify trends and preferences, guiding us in refining and introducing features that enhance your overall experience.
- For Customer Support: Your contact information is crucial when providing assistance and support, ensuring we can efficiently address your inquiries and concerns.
Our use of your data is always with the intention of providing a secure, personalized, and improved gaming experience.
Our Approach to Third-Party Data Sharing
We understand the sensitivity of personal information and are cautious about sharing your data with third parties. Data sharing is limited to instances where it is necessary to enhance our services, comply with legal obligations, or provide you with requested functionalities. Partners such as Zendesk Inc. may receive minimal necessary information, such as username and email, to facilitate customer support services.
All third-party data sharing is governed by strict agreements that ensure the confidentiality and security of your information, consistent with our privacy policy and legal obligations.
Our commitment to your privacy is unwavering. We continuously strive to uphold the highest standards of data protection, ensuring your personal information remains secure and is used responsibly and transparently.
